About Us
We believe that all children should be given the chance to reach their full potential. However, more than 600 million children in the world do not achieve foundational skills like literacy and basic numeracy – despite the majority of them going to school.
At EIDU, we are creating the next-generation EdTech platform for children who lack access to high quality education that all children deserve. We currently serve nearly 400,000 students in Kenya, and are aiming to serve tens of millions within the next few years. External researchers conducted a year-long randomised control trial, midline results indicate that having EIDU in schools adds the equivalent of at least 0.8 years of learning development. We also have fascinating projects with leading technology companies to further enhance learning outcomes through AI.
EIDU is funded by well-known development agencies, foundations, and impact investors and we are about to scale our programs rapidly through partnerships with governments.
With a mission like EIDU’s, diversity of thought and background within our team is crucial. We value those who can bring a diverse perspective to our platform and help us provide high-quality education to as many children as we can across the globe.
If you’d like to learn more about us, visit our website at
eidu.com or watch our
two-minute video.
About the role
We are seeking a Quality Assurance Manager with an entrepreneurial spirit and a strong drive to establish and lead the QA function within our organization. This function will initially sit within the Operations Strategy team but will later evolve into a key function within the Operations department. The ideal candidate will possess the ability to take charge and lead initiatives, developing a comprehensive QA framework that aligns with departmental goals while fostering innovation and adaptability. Strong analytical skills and a passion for creating impactful quality initiatives are essential for enhancing our organizational effectiveness.
What you will do:
Develop and Implement the QA function:
Conduct regular meetings with stakeholders to align QA strategies with departmental goals.
Research industry best practices and current trends in quality assurance to inform strategy development.
Design integrated systems that automate and standardize data collection, ensuring seamless scalability.
Define and document QA processes, SOPs, and methodologies, conduct training sessions and ensure they are easily accessible to the team.
Data Analysis and Reporting:
Collect and analyze data related to the implementation and performance of the EIDU program.
Utilize advanced analytics platforms (e.g., Metabase or similar) to generate real-time reports highlighting areas requiring immediate attention.
Prepare and present periodic reports, including visualizations (e.g., charts or dashboards) to share findings and insights with stakeholders.
Quality Standards and Metrics:
Develop and refine quality standards and KPIs in collaboration with relevant departments.
Align KPIs with organizational growth and quality objectives to ensure measurable progress.
Monitor adherence to established quality standards by conducting regular audits and reviews.
Report on KPI performance to assess the effectiveness of QA initiatives, adjusting as necessary for continual improvement.
Process Improvement:
Conduct process reviews and gather feedback from team members and stakeholders to identify opportunities for improvement.
Facilitate cross-department workshops to co-develop solutions for recurring quality issues.
Additional Activities:Collaboration: Actively partner with various departments to integrate quality considerations across functions. Work closely with leadership to embed quality assurance practices into overall operational strategies and objectives.
Proactive Escalation: Develop and maintain an escalation framework for red flags, ensuring timely leadership intervention.
Problem-Solving: Actively participate in troubleshooting issues related to quality and support teams in addressing areas of improvement
Documentation for Scalability: Create comprehensive documentation for QA processes to support scalability and knowledge transfer.
